Last updated: 11 November 2026

1. Who we are and scope

The website kantagora.pt belongs to Kelly Gouveia, Unipessoal, Lda. (trading as Kantagora Eventos), a Portuguese company with tax and registration number 517166470, registered at the Commercial Registry Office under the same number, with a share capital of €5,000, and registered office at Rua Florentino Pereira Mota, n.º 5, 2.º Dt.º, 2005-278 Santarém, Portugal (email geral@kantagora.pt, phone +351 960 377 090 or +351 960 352 666, call to a Portuguese mobile network). These Terms govern the use of the website and summarise the general conditions for booking our services. If there is any difference, the contract signed with each client prevails.

2. Information and prices

The information and prices on this website are a guide and do not constitute a contractual offer. Prices marked “+ VAT” do not include VAT at the applicable legal rate (currently 23% in mainland Portugal). The final price is the one stated in the written quote or contract.

3. Quote requests and booking your date

Sending a quote request does not reserve your date. A booking is only confirmed once the contract has been signed (or accepted by email) and the deposit stated in the contract has been paid; for weddings, the deposit is €200. The deposit is deducted from the total price of the service.

4. Payment

The remaining balance must be paid no later than 2 days before the event, by bank transfer, with proof of payment sent to us, unless the contract states otherwise.

5. Cancellation by the client

Unless the contract states otherwise, if the client cancels the service:

• 120 days or more before the event, the deposit paid is forfeited;
• between 119 and 60 days before the event, 50% of the total agreed price is due;
• less than 60 days before the event, the total agreed price is due.

6. Cancellation or impossibility on our side

We only cancel a service for a justified reason. In that case, we guarantee the entertainment for your event by sending a qualified replacement, at our own cost. If a replacement cannot be arranged, we refund all amounts paid, without prejudice to any other rights the client has under the law.

7. Right of withdrawal

Under Article 17(1)(l) of Portuguese Decree-Law no. 24/2014 (which implements the EU Consumer Rights Directive), there is no right of withdrawal (the so-called 14-day cooling-off period) for contracts for leisure services provided on a specific date, such as wedding and event entertainment, even when the contract is concluded at a distance. Cancellations are governed by section 5.

8. Intellectual property

All content on this website (texts, logos, images, videos and software) belongs to Kantagora Eventos or licensed partners and is protected by copyright. Reproduction, in whole or in part, without prior written permission is prohibited.

9. Use of the website

We try to keep the information on this website accurate and up to date, but we cannot guarantee it is free of errors or interruptions. We are not liable for damage resulting from misuse of the website or from the content of third-party websites we link to.

10. Personal data

How we handle personal data is explained in our Privacy Policy.

11. Complaints Book

We have an Electronic Complaints Book (Livro de Reclamações Eletrónico), available at www.livroreclamacoes.pt.

12. Alternative dispute resolution

In the event of a consumer dispute, consumers may contact CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (the Portuguese National Centre for Consumer Dispute Information and Arbitration), www.cniacc.pt. More information is available on the Portuguese Consumer Portal: www.consumidor.gov.pt.

13. Governing law and jurisdiction

These Terms are governed by Portuguese law. The courts of the district of Santarém have jurisdiction over any dispute, without prejudice to the mandatory rules on jurisdiction that protect consumers.